Support ticket triage
Turn a messy support queue into something shippable: what’s urgent, what’s recurring, what needs engineering, and what you can close fast—with consistent replies that don’t sound like a bot.
What you’ll get
- • Priority: urgent / important / backlog
- • Category + severity (billing, bug, how-to, feature request, etc.)
- • Suggested reply (short, friendly, policy-safe)
- • Escalation note for engineering (repro, expected vs actual)
- • A simple “close / follow up / escalate” next step
Best for
- • Founders doing support between everything else
- • Teams who want fewer "please send more info" loops
- • Anyone trying to spot patterns that reduce ticket volume
How to delegate it
Paste this into your request:
Triage these support tickets. Input: - Ticket list (copy/paste) - Product context: <1–2 sentences> - Known issues / incidents: <optional> - Refund/credit policy: <optional> For each ticket, output: - Priority (urgent/important/backlog) - Category + severity - Suggested reply (short, friendly) - Clarifying questions (only if required) - Escalation note for engineering (if bug) - Next step: close / follow up / escalate Finally: - 5-bullet "themes" summary of recurring issues + suggested fixes
Want a faster way to draft replies?
Use the free support-reply tool, or the dedicated playbook for writing high-quality replies + escalation notes.
Want this to run every day?
Rex Squad can keep a running log of open issues, prioritize tickets, and help you ship fixes that reduce support volume.
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