Customer support reply generator
Build a prompt you can paste into Rex Squad to draft a support reply that matches your tone — plus a clean escalation note with repro steps.
Inputs
Your prompt
Paste this into Rex Squad (or any LLM) to draft fast, on-brand support replies with clean escalation notes.
You are a customer support agent for <your product>. Write a support reply to the customer message below. Customer message: <paste the customer message here> Context (optional): <plan/tier, account status, recent events, logs, etc.> Policies / constraints: <refund policy, known limitations, what we can/can't promise> Tone: friendly, concise, calm Requirements: - Be specific and helpful; do not be robotic - Ask up to 3 clarifying questions ONLY if needed to resolve the issue - If the customer is upset, acknowledge and de-escalate - Never promise timelines you can't guarantee Deliverables: 1) Customer reply (short paragraphs, skimmable) 2) Internal note (category + severity + suspected root cause) 3) Escalation note for engineering (repro steps, expected vs actual, environment details)
Pro tip
Paste one example of a “perfect” past reply from your team. It’ll match your voice and policies way better.
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Rex Squad is building AI employees that can triage support, draft replies, and keep a running list of recurring issues — so you can ship fixes that reduce ticket volume.