AI customer support assistant
“Write a reply” is easy. The support grind is consistency: what we promised, what plan they’re on, what the policy is, what we already tried, and what engineering needs to see when it’s a real bug. Rex Squad is building AI employees that share that context so your support stays fast and accurate (without sounding like a bot).
What a support assistant should handle
- • Draft replies in your voice (with the right policy baked in)
- • Ask 1–3 clarifying questions when the ticket is underspecified
- • Tag + prioritize issues (category, severity, urgency)
- • Write high-signal escalations (repro steps, expected vs actual)
Start here
If you do one thing, fix your escalation quality.
A good delegation prompt (copy/paste)
Use this for any incoming ticket:
Draft a customer support reply. Customer message: <paste here> Context: - Product: <what it is> - Plan: <free/pro/etc> - Policies: <refund / SLA / data / security> - Known issues / status page notes: <optional> Output: - Reply (friendly, concise, accurate) - 1–3 clarifying questions if needed - Category + severity - Escalation note for engineering: - Repro steps - Expected vs actual - Environment assumptions - Any logs / screenshots needed Constraints: - Don’t hallucinate policies; ask if missing - Keep it under ~160 words unless it truly needs more
Want this to run with shared context?
Rex Squad is building a shared-memory support workflow: tickets → replies → bug reports → fix suggestions, tied to real product + policy context.